FREE US SHIPPING ON ORDERS OVER $50

FAQs

When will my order ship?

Our turnaround time is 1-5 business days from receipt of order. We ship via USPS First Class Mail with Delivery Confirmation which normally takes 2-5 days in transit. Orders are processed in the order they were received. If you need a faster turnaround, you can rush your order for $10. Rushing moves your order to the top of the queue and gets your order in the mail the next business day.

What are your products made of?

We use aluminum, brass, copper, and sterling silver for our jewelry. Our chains are sterling silver. Yellow and rose gold jewelry chains are sterling silver electroplated with rose or yellow gold. Our chains are made in Italy and electroplated in California. We use aluminum, brass, copper, sterling silver, and nickel silver for our pet ID tags. Our split rings are zinc-plated steel and are made in Wisconsin. Individual products’ materials are listed in each description.

Is personalization extra?

All of our products are priced to include personalization. If you need extra text applied (to the back, for example), an extra charge will be required for the extra work involved. In general, an extra line of text consists of up to 12 characters including spaces and costs $4. Please email us at info@hattierex.com to create a custom order.

Will the letters be perfectly straight?

We use a method called hand-stamping to personalize each piece. Every letter and number are struck individually using an antique hammer. This method creates unique and varying alignments which add to the character and handmade nature of the piece, so every product will be slightly different.

Do you ship internationally?

Yes. We ship internationally via USPS First Class Mail International. This method can take anywhere from 2-8 weeks in transit. Customs and fees are the buyer’s responsibility and we will not knowingly falsify any customs documents.

Will you gift wrap my order / include a note?

Your personalized jewelry will arrive neatly packaged in a small box. If you are ordering multiple pieces, please specify at checkout that you would like separate boxes. Otherwise, we combine multiple products into one box. Packing slips and receipts are not included. If you are ordering a gift and would like a note included, please specify during checkout what you would like the note to say.

Are these tags just for dogs?

No. We’ve created pet id tags and charms for cats, rabbits, guinea pigs, horses, ferrets, plus children and adult humans. Many designs require no modification; just be sure to order an appropriate size for the animal (or human) you are tagging.

Will the metal tarnish?

All of our products begin with an untreated sheet of metal. No waxes, sprays, or finishes are applied to the products, which means they will develop a patina over time. Humidity will accelerate the patina’s development. Jewelry polish pads are available for $0.50 each. We recommend storing your jewelry in an airtight plastic bag (one is included in your order) and removing your jewelry to bathe, swim, sleep, or exercise.

Can I order online and pick it up in the store?

Yes.  Please select “in-store pickup” under the shipping methods and we’ll send you an email when the order is ready.

Can I buy just the pendant?

Yes. On many products, you’ll find a drop-down menu for our “Necklace” or “Pendant” options. Necklaces include a chain as described in the product description. Pendants do not include a chain.